VP, Supplier Relations / Karisma Resorts Expert
I love Karisma Resorts because every single staff member at each of the resorts is dedicated to making sure guests have a 5-star uber-luxury gourmet experience!
Sarah has worked in the Travel industry since 1996, and is passionate about the romantic, luxury all-inclusive resorts she specializes in – Secrets Resorts, Couples Resorts, and Karisma Resorts (which includes Azul Hotels, El Dorado Resorts, Nickelodeon Resorts, and Generations) – some of the top destinations in Mexico, the Caribbean, and the Dominican Republic. She travels frequently to visit her destinations – and finds it hard to pick a favorite!
In December 2021 Sarah was promoted to a new role, VP – Supplier Relations, where she will serve as the primary liaison between Sunset Travel and the amazing 5-star brands we represent, with a focus on the relationship building that allows Sunset Travel to excel at what we do and provide our clients with an exemplary service.
Sarah will also continue to serve as our Karisma Expert. She is an award-winning Karisma GIVC and GI Honeymoon & Anniversary Consultant (both add perks to her clients’ stays) and has been a Karisma Resorts 5 Diamond Award winner for many years! She is also a Top Producer for AMRCollection Resorts.
If you really want to feel like royalty, indulge yourself with a spa treatment - and be sure to do the hydrotherapy...there's no better way to spend a day that is both relaxing and rejuvenating!
Resorts Sarah Specializes in:
- Azul Hotels
- El Dorado Resorts
- Generations Resorts
- Margaritaville Island Reserve
- Nickelodeon Hotels & Resorts
Awards Sarah has won:
- Karisma Palm Award - 2021
- Vacation Express - 1st Runner up Top Sales - The Excellence Collection (Excellence, Finest, and The Beloved Resorts)
- Karisma GIVC - Top Palafitos Sales - 2017 to present
- Karisma GIVC - Top Villas Sales - 2019
- Karisma GIVC - 5-Diamond - 2014 to present
- Karisma GIVC - 4-Diamond - 2011 to 2013
- Karisma GIVC - Top 10 Producer Nickelodeon Resorts - 2019
- Karisma GIVC - Top 10 Producer El Dorado Resorts - 2013 to present
- Karisma GIVC - Top 10 Producer Generations Resort - 2015
- AMRCollection Resorts - Top Producer
Ask Me Anything!
What I love most about Sarah is...
her genuine southern-belle charm....she maintains authentically great relationships with the resort personnel, so they really take good care of her customers when they arrive, and her customers just love her. You'll know she likes you when she calls you "Sugar"!
What our customers say about Sarah...
We worked directly with Sarah and could not have been more pleased! Sarah made our vacation planning a breeze handling everything with professionalism rarely seen in todays marketplace! Sarah is definitely an expert on the Karisma Properties! Always understanding and so very patience, although we made several changes during our reservations, Sarah never wavered. We are so happy we found Sunset Travel as they have been overwhelmingly the best travel company we have booked with in years! Going forward when its time to take another vacation we will always call Sarah at Sunset Travel and you should to - trust me .. YOU WON'T BE DISAPPOINTED!~ John W.
... thank you for all of your help in booking out trip to Jamaica last month. We found exactly what we were looking for in the location and the resort.~ Nate/Alison B.
Sarah was INCREDIBLE. Up until talking to her, we had been so stressed about finding a honeymoon location that had everything we were looking for AND fit our budget. But Sarah found us multiple options that were better than anything we could have dreamed of booking! We are so excited all thanks to her help!~ Leigh Anne B.
I just wanted to thank Sunset Travel and especially their agent Sarah for the incredible customer service I have received from her and the company. I have booked at least 15 trips with Sunset in the past 4 years and have literally referred over 25 people to her who have been incredibly happy with the service they received. The company is always quick to respond to my emails and answer all questions. They always search for the best possible rate for our trips. We once had an issue with a flight being delayed several hours to Mexico . I was so worried about the transfer waiting for us at the airport. This was on a Saturday but I contacted Sarah and she took care of calling the company and rescheduling my pick up to a time when my flight eventually would land. She even called to check on me once in Mexico to make sure everything was ok. From the booking process to the vacation to the trip home Sunset Travel has always made taking a vacation an easy simple process. I highly recommend them.~ Susan H.
I have been using Sunset Travel and their services for over 5 years now. In the world of countless of on line travel agencies Expedia, Orbitz, etc it was finally nice to find somebody that still gives that personal touch to their clients, specifically my agent Sarah Bonsall. I can't tell you enough how refreshing it is to be able to call someone with any issue and have it resolved without being sent to a call center or holding on line for an hour to THEN be transferred to a call center and be treated as another number. Any time I need a quote they are very quick in providing an extremely competitive rate. Many times in the past my agent Sarah has contacted me after she was able to negotiate a better rate than her actual initial quote. They always attempt to squeeze in that extra comp or upgrade, no matter how big or small. When traveling it's nice to get that extra something you really enjoy without having to request or demand it. Finding above and beyond service in today's world is a very rare find, and I found it with them. Quite simply put, Sunset Travel and Sarah still give a damn about their clients, and I couldn't recommend their services enough.~ Steve W.
This will be the 6th vacation that Sarah has booked for us. She is an asset to your team and we always appreciate the job she does for us. She goes above and beyond and always exceeds our expectations.~ Gerry/Sharon
Our trip to Mexico was awesome. The Secrets property was as good as we remembered from two years ago.
We booked an excursion through the Amstar rep to swim with the Whale Sharks and it was fantastic. I would highly recommend it to your clients if they go to Cancun in the summer months when the Whale Sharks are local. There were about 5 foot swells on the ocean the day we went and a number of folks on the boat were feeling a bit ill, but a great quote from Jana was “swimming with the Whale Sharks was worth the nauseous feeling!”
As always, thanks for booking our trip. Everything went very smoothly.~ Jim M.
My wife and I have total confidence in Sarah and appreciate working with someone so competent and trustworthy.~ Henry M.
We LOVE Sarah and would not book with any other agent...~ Beth Nilsen
I wanted to take the time to express to you the joy we have had working with Sarah Bonsall. This is one of many vacations we have booked with Sarah and as always it has been nothing but a positive experience.
Let me begin by saying her overall nature is a delight! Sarah has an attitude of ease, patience, and “ I am here to make your experience only the best that it can be”
Sarah is immensely knowledgeable in her area of expertise. Knowing the resorts, the options each one offers. Knowing her clients and what they will find desirable are all traits that I consider to be unique.~ Eva B.
Our experiences with Sunset Travel have been overwhelmingly fantastic! We are two busy professionals with three busy children and don't have time to think about all the details. Sarah took the time to customize our vacation so we only had to worry about packing our bags! We have found it difficult in the past to find a suitable vacation spot for a family of five with 2 teens and a 7 year old. Sarah found us resorts the last three years that cater to each age and didn't forget about us adults! We also booked a fabulous " turning 40" trip with our best friends and Sarah took care of making sure that it was a special and memorable experience. We will always turn to Sarah with Sunset Travel for all of our future travels!!!~ Susanne P.