Solutions to 11 travel problems:
- Shortly before you travel
- On the way to the airport
- At the Airport Check-in desk
- When you transfer to your hotel
- At the Hotel Check-in Desk
- When you arrive at your room
- If/When you book a local tour
- If you hurt yourself
- When checking out of the hotel
- When you transfer from the hotel back to the airport
- At the Airport check-in desk for your return flight
- Important Note
Important Phone Numbers:
- Our Phone Numbers (during business hours):
- Our After Hours Phone Number:
- Located in the first few pages of your documents
Now… What you do if you have a problem…
-
Shortly before you travel:
- Reconfirm your flights
- Print your Hotel confirmation
- Be sure you know where the important phone numbers above are located
- Put your passport where you can find it quickly
- Check the weather for potential delays in your flight arrival cities
- Check the status of your flight and the incoming flight prior
- If you have any problems call us at 480-945-3400 or 800-728-2232
-
You’re on your way to the Airport and something breaks:
- Leave early for the airport
- If you have purchased trip insurance
- Call us at 480-945-3400 or 800-728-2232
- If we are closed, call the After Hours phone number in your documents
- Call us at 480-945-3400 or 800-728-2232
- If you have not purchased trip insurance
- Call your airline to tell them you will not make the flight. If you ‘no-show’ without calling beforehand you lose
- Call us at 480-945-3400 or 800-728-2232
- If we are closed, call the After Hours phone number in your documents
-
At the airport check-in desk and there is a delay:
- Patiently listen and do not get irate ~ Give them time to work things out
- If you purchased your own airfare, call the airline’s 800# while you are waiting in line
- If we supplied your airfare, Call us at 480-945-3400 or 800-728-2232
- If we are closed, call the After Hours phone number in your documents
- If your flight is delayed, don’t worry about your airport transfers, they monitor flights
- If your flight is cancelled, call the After Hours phone number in your documents
- They will let the transfer company know your new arrival flight number
-
You arrive at your destination airport and can’t find your transfer driver:
- Look on your confirmation for the name of the transfer company
- Be sure you are all the way outside the airport exit doors
- Ask the local Airport Transfer concierge, located outside, where to find them
- Wait 15 minutes ~ They may have had flights change on them
- Ask the Airport concierge to call them ~ The number is in your documents
- Call us at 480-945-3400 or 800-728-2232
- If we are closed, call the After Hours phone number in your documents
- Look on your confirmation for the name of the transfer company
-
You’re at the Hotel Check-in and they are confused:
- Patiently listen and do not get irate ~ Give them time to work things out
- Politely ask for the Front Desk Manager to see if they can help
- Call us at 480-945-3400 or 800-728-2232
- If we are closed, call the After Hours phone number in your documents
- It is important you contact us so we can fix any problems. It is very difficult — if not impossible — for us to fix a problem once you leave the hotel
-
When you arrive at your Room:
- Upon being let into your room (while your luggage is being brought in) do this:
- Flush the toilet
- Turn on the shower (check for hot water)
- Turn on the sink (check for hot water)
- Check for ceiling leaks
- Check outside for anything missing from your balcony
- Take a quick scan of the bed linens…..
- Do you have enough pillows?
- Then
- Have the bellman show you how everything works
- Room safe, TV, lights, etc.
- Locate the ice machine
- Ice is 1 of the 4 food groups
- Check the clock radio to be sure the alarm is not set for 4:30am
- Have the bellman show you how everything works
- Upon being let into your room (while your luggage is being brought in) do this:
-
You want to take a local tour:
- Most of the time this goes smoothly
- Book as soon as you check-in ~ Popular tours fill up fast
- But, remember that:
- Tours are run by 3rd Parties ~ Seldom by the hotel
- If you are not satisfied with your service or tour,
- First, ask the Hotel Concierge for assistance
- Then ask for the Sales Manager
- But, remember that:
-
You hurt yourself:
- Ouch…
- No matter what happens, start with the hotel’s on-site doctor
- From there they will direct you to an English speaking medical facility
- Bring your credit card ~ They only treat you if you pre-pay, because….
- Your health insurance probably doesn’t cover you, hopefully you bought good travel insurance because the amount you have to pay may shock you
- If it is something serious call us at 480-945-3400 or 800-728-2232
- You will feel better and we will too
- Ouch…
-
You’re checking out and something is not right:
- Patiently listen and do not get irate ~ Give them time to work things out
- Ask for a Supervisor to see if they can help
- Call us at 480-945-3400 or 800-728-2232
- If we are closed, call the After Hours phone number in your documents
-
Your transfer back to the airport does not show up:
- Please BE SURE to reconfirm your transfer pick-up time with your transfer company (they have staff at your hotel) two days before your checkout date – they sometimes have limited hours so as soon as you’ve checked in, find out where their desk is located and what days/hours it’s staffed.
- Do not be late for your pickup time, they will have other passengers to pick up and cannot wait.
- This is where panic will set in….
- The Bell Captain will know what to do
- If for some reason things are not going smoothly, go to the Front Desk Manager for help
-
You’re at the Airport check-in desk for your return flight and there is a problem:
- Do not be late for your departure flight ~ You could be ‘bumped’
- If you purchased your own airfare and there is a problem: wail, scream and throw yourself to the floor repeatedly
- It happens all the time
- If we supplied your airfare, Call us at 480-945-3400 or 800-728-2232
- If we are closed, call the After Hours phone number in your documents
- Each Hotel has ‘The Log Book’ that is held by the Front Desk Manager
- This is where the list of all hotel problems is kept
- If you have a problem, be sure you go to the Front Desk Manager and get your issue in ‘The Log Book’
- If you don’t, it is hard to verify you had any problem once you have returned home
